Shipping Policy

1. Order Processing

All orders are processed as soon as possible. Please allow 1–3 business days for processing before dispatch. During product launches or busy periods, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

2. Domestic Shipping — Australia

We ship Australia-wide. Shipping costs and available delivery options, including standard and express shipping, are displayed at checkout.

Delivery times are estimates and may vary depending on your location and the shipping provider.

3. International Shipping

CARPE FLOREM ships internationally to selected destinations. International shipping rates are calculated at checkout where available.

International customers are responsible for any applicable customs duties, import taxes or additional charges unless otherwise stated at checkout.

Delivery times may vary due to customs processing and local postal services.

4. Tracking and Delivery

Once your order has been dispatched, you can use your tracking number to follow its progress.

CARPE FLOREM is not responsible for delays caused by shipping providers, customs or circumstances beyond our reasonable control. We will assist with delivery enquiries where possible.

Please ensure your shipping address is correct when placing your order.

5. Lost or Damaged Orders

If your order appears to be lost or arrives damaged, please contact us at [your email address] with your order number and relevant details so we can assist.

Your rights under Australian Consumer Law remain unaffected by this policy.

6. Contact

For shipping enquiries, please contact us through the contact details provided on our website.

Thank you for choosing CARPE FLOREM.